American Customer Satisfaction Index (ACSI) Reports

The American Customer Satisfaction Index (ACSI) survey of users of the EOSDIS Distributed Active Archive Centers (DAACs) has been conducted annually since 2004. The results have provided valuable input to help the ESDIS Project and DAACs assess current status and improve future services. The ACSI is the #1 national indicator of customer satisfaction for more than 235 companies and over 130 customer programs and services at federal agencies. Full reports for yearly surveys are available upon request from the ESDIS Project, GSFC/Code 423, 8800 Greenbelt Rd., Greenbelt, MD 20771.

Customer Satisfaction Survey Presentations

2014 EOSDIS ACSI Score 78
EOSDIS ACSI Customer Satisfaction Survey 2014: Relative Rankings

Page Last Updated: May 2, 2019 at 10:43 AM EDT